FAQs

Do I need to be referred?

No, you do not need a referral to see a chartered physiotherapist at our clinic.

How do I book an appointment?

For physiotherapy appointments and all other treatments please fill in our Enquiry Form or telephone us on: 020 8542 7788. You can also book online here.

How quickly will I be seen?

We are normally able to offer new patients an appointment within 48 hours of calling. If we have availability, we will offer you an appointment on the same day.

How do I claim my treatment costs?

We are happy to deal directly with most major insurance companies. In order to do this, we ask you to bring full details of your insurance policy (including your membership number and treatment authorisation number/code) when you come for your 1st appointment. If you are unable to supply us with these, or prefer to claim back the costs yourself, we will issue you a receipt which you can send directly to your insurance company for reimbursement.

How do I pay?

We accept the following methods of payment: cash, credit/debit card (including American Express) and cheque

Is there parking on site?

Yes there is easy street parking directly outside using the Ringo app on your phone and pay and display at a cost of £1.20 per hour. We would recommend that you download the Ringo app before you attend your appointment as this is the easiest method.

How do I get there?

It is a short 15 minute walk from the town centre or public transport as follows;

Buses from

Raynes Park 163, 152 & K5 - Stop: Kingston Road, Wilton Crescent
Wimbledon 164 – Sutton Station - Stop: Kingston Road, Wilton Crescent 163 – Morden - Stop: Kingston Road, Wilton Crescent
Sutton- Morden 164 Wimbledon - Stop: Kingston Road, Wilton Crescent

Trains from Sutton

Thameslink service – Stop: Wimbledon Chase & walk 10 minutes
Thameslink service – Stop: Wimbledon & walk 13 minutes

Trams from Wimbledon - Elmers End – Stop: Dundonald Road & walk 6 minutes

Underground from Raynes Park Southwest Railway / Waterloo – Stop: Wimbledon station & walk 11 minute

What do I need to bring?

Please bring any relevant documentation for example letters form consultants or doctors, private medical insurance details, suitable clothing (such as shorts if you are having your knee assessed for example).

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